These Terms & Conditions explain how the Malaysia Arrival Card Desk website and independent support services work. By accessing our website or purchasing a service, you agree to these terms.
Malaysia Arrival Card Desk is an independent private service provider. We provide administrative assistance and support related to Malaysia travel documentation and Malaysia Digital Arrival Card information.
Independent Status & Official Notice
We are not a government agency and are not affiliated with, sponsored by, or endorsed by the Government of Malaysia or the Immigration Department of Malaysia (Jabatan Imigresen Malaysia).
The official Malaysia Digital Arrival Card service is available directly through the Immigration Department of Malaysia (Jabatan Imigresen Malaysia) free of charge. Our charges, where applicable, are solely for our optional independent administrative and review service.
When you choose our support service, we assist you by:
The exact service scope and review options included in your purchase will be clearly shown before payment confirmation.
To avoid any misunderstanding, our service explicitly does not guarantee:
You are responsible for providing accurate, authentic, and complete travel and passport information. Please check all information carefully before confirming your request. We are not responsible for delays, rejections, or complications caused by incorrect, incomplete, or outdated information supplied by a customer.
Our service fees are displayed transparently before payment checkout. Our service fee is not a Malaysian Government fee and is not an Immigration Department fee. The official Malaysia Digital Arrival Card submission is available free of charge directly through the official Immigration Department of Malaysia (Jabatan Imigresen Malaysia) portal.
Payments are securely processed through the payment method displayed at checkout. By submitting a payment, you confirm that you are authorized to use the selected payment method and that the billing information supplied is accurate.
Refund eligibility is explained in detail in our dedicated Refund & Cancellation Policy. Because administrative work and document review begin promptly upon submission, please read our policies before purchasing a service.
We aim to provide our platform and support services reliably and efficiently, but we cannot guarantee that the website or online support service will always be available without temporary interruptions, scheduled maintenance, or network outages.
Our website may contain links to third-party websites, including official government websites (such as the Immigration Department portal). We are not responsible for the content, availability, technical updates, or privacy practices of external third-party websites.
We may change, update, or discontinue parts of our services or website features when reasonably necessary. Any material changes to an actively purchased support service will be communicated where appropriate.
To the extent permitted by applicable law, the company will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services. Nothing in these terms excludes any statutory liability that cannot legally be excluded under applicable consumer protection law.
