We want customers to understand exactly what they are paying for before placing an order. Our service fee covers the independent administrative review and travel assistance described on our platform.
Independent Service Fee Disclosure
All fees paid to Malaysia Arrival Card Desk are for our independent administrative assistance, detail verification, and customer support. The official Malaysia Digital Arrival Card submission remains available free of charge directly from the Immigration Department of Malaysia (Jabatan Imigresen Malaysia).
If you contact our helpdesk before our specialists have started reviewing or processing your Malaysia arrival support request, you may request a cancellation and full refund of your service fee.
Once our specialists have commenced review, document verification, or administrative preparation of your travel details, the refund amount may depend on the stage of work already completed.
If a customer provides incorrect, falsified, or incomplete information, this may prevent or delay our ability to properly review their request. Please double-check all passport numbers, spelling of names, and intended Malaysia entry details before final submission. We cannot be held liable for issues arising from customer-supplied inaccuracies.
If you accidentally submit multiple payments for the same travel request, please contact our support team immediately with your transaction receipts. Upon verification, we will promptly issue a 100% refund for the duplicate transaction.
If we accept your request but are unable to deliver our administrative review assistance due to a fault, system failure, or omission entirely within our responsibility, please reach out to us. We will review the incident and, where appropriate, issue a full refund.
Disclaimers on Official Authority Decisions
We do not control and cannot influence decisions made by Malaysian government authorities, immigration officers, border control, or consular agencies. A refund for our independent assistance service does not depend on whether a traveller is ultimately admitted into Malaysia, receives a visa, or encounters entry restrictions at the border.
To submit a refund or cancellation request, please email our billing department at: travel@nicheempire.io.
Please include the following information in your request:
MYS-2026-XXXX)Our billing team will review your dossier and respond with an official resolution within 1 to 2 business days (Malaysia Time / MYT). Approved refunds are returned to the original payment method.