Customer Helpdesk

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We're here to help. Have a question about our service or your support request? Send us a message and our support team will get back to you.

Last updated: September 2026

Contact Details

Support Email
Direct email for application & support inquiries
Phone / WhatsApp
+60 3-8880 7000
Digital submission & automated receipt handling
Business Hours
Monday to Saturday: 08:00 - 20:00
Malaysia Time (MYT / UTC+8)

Business Information

Legal Business / Trading Name
Malaysia Arrival Card Desk
Service Scope
Independent administrative review and travel documentation support for Malaysia Digital Arrival Cards

Send Us a Message

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Before Contacting Us

If your question is about Malaysia's official immigration requirements or the Malaysia Digital Arrival Card itself, you can also check the official Immigration Department of Malaysia (Jabatan Imigresen Malaysia) website. The official government arrival card submission is free of charge.

Official Free MDAC Portal Immigration Department of Malaysia (imi.gov.my)